Privacy Policy

Shipping Duration 

Upon placing your order, processing and crafting will take 2 to 3 business days. 

Your parcel is dispatched as soon as all rings in the order are fully crafted, completed and checked. The average time for delivery is listed below:

Free Standard Worldwide Shipping

 14-25 business days

 

Shipping Locations

In general, we are able to ship to most countries worldwide. For a detailed list of countries we can ship to, please see below:

Americas
USA (excluding Army Post Offices), Canada, Mexico and Brazil

Europe
Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Turkey and UK

Oceania
Australia and New Zealand

Middle East
Qatar, UAE and Saudi Arabia

Asia
China, Hong Kong, Japan, Philippines, Taiwan, Thailand, Singapore and Vietnam

Africa
South Africa

General Information
Once an order has been placed and shipped, it cannot be cancelled. We apologize for any inconvenience this may cause. Please verify shipping, billing, and email information is correct before submitting payment.

Lost packages due to incorrect or incomplete addresses provided by the customer during purchase is not the responsibility of The Ring Shop.

Undeliverable packages due to The Ring Shop error will be reshipped at our expense.

Shipment Tracking 
We ensure that all orders are tracked from the moment they are sent to the moment they arrive to you. You are able to track your order at any time using our in-house Order Tracker. All you need is your Order ID and the email address you used upon checkout. If for any reason you cannot find your order, please contact us and we would be happy to help you.

The Order Tracker shows timestamps every time your parcel is scanned. Please allow two weeks for a parcel that has not been scanned before reaching out to us. Afterwards, we'd be happy to investigate your order for you.

Shipping Information

Orders are not shipped after the closing of business on Friday. Orders will not be shipped on weekends and holidays. Once an order has been placed, you can change the shipping address or email address as well the items ordered (size, colour, etc.) if the order hasn't been dispatched yet.

In rare circumstances, orders may get delayed at customs for inspection but be rest assured that your package will reach you as soon as possible.

Please note that order delivery time can be affected by holidays, weather conditions, customs laws and other variables may extend shipping times. Please understand we are not responsible for these situations as they are beyond control.

Delivery Guarantee 
If your package hasn't arrived to you in 60 days from your order and hasn't been tracked as 'Delivered', we are happy to refund the full product amount or resend an exchange of equal value to the original product order.